Análise do Desempenho Laboral de Deficientes Intelectuais Inseridos em uma Rede Varejista nos Municípios de Itabuna e Ilhéus: pesquisa de campo, com abordagem investigativa de caráter qualitativo e quantitativo

Abstract

Companies seek, within a technical and human complexity, to build work processes that meet the expectations of customers who request specific quality services and adapted to their needs. The objective of this work was to evaluate the productivity and adaptability of employees with intellectual disabilities (ID) inserted in the labor market in a retail chain in the municipalities of Itabuna and Ilhéus. Twenty individuals with ID and 20 individuals without such impairment were evaluated, inserted in the organizational context as a packager. The assessments were made by managers and co-workers without intellectual commitment, in order to assess how the interpersonal relationships of these employees with ID and their contribution to the company are established, and finally an interview was conducted with employees with ID to assess the profile of these employees and the degree of satisfaction in being inserted in the labor market. The results of the managers' assessment showed statistically significant differences (p<0.05) in relation to behavioral characteristics, interpersonal relationships and productivity between employees with and without ID. With regard to attendance and customer service, the managers' assessment did not show statistically significant differences between those assessed (p>0.05). The questionnaire among the peers showed that employees with ID perform well at work, in interpersonal relationships with other employees and with customers, and that the hiring of these individuals is highly regarded by society and by co-workers. And finally, the interviews with employees with ID showed that 95% of those hired with ID, by the evaluated institutions, are male and the results showed positive unanimity of employees with ID in relation to their role and the help of other employees. Therefore, we can conclude that the evaluations performed showed the relevance of the work in terms of reducing the social stigma of the employee with ID, as well as expanding the possibility of hiring these individuals.